Refund & Return Policy – Vecteno.com

Last Updated: 13 November 2025

Welcome to Vecteno.com!
We are a digital product website offering the following types of downloadable files:

• JPG / PNG / CDR / AI / EPS

• PSD files, Posters

• Templates & other digital design files

We do not sell or ship any physical products.

1. Nature of Digital Products

All items sold on Vecteno.com are digital downloads. After purchase:

• Files are sent directly to the user’s email or provided via a download link.

• No physical shipment is made.

2. Return Policy

Because all our products are digital:

❌ We do not accept returns of any digital files.

Once a file is downloaded, it cannot be returned.

3. Refund Policy

We offer refunds or file replacement only under specific conditions:

✔ A. If the customer does not receive the purchased file

If payment is completed but:

• The file is not delivered

• The download link does not work

• The file does not arrive via email

The customer can contact us.
We will resend the file within 5–7 working days upon receiving the request.

✔ B. If the wrong file is delivered

If an incorrect file has been sent by mistake, we will provide the correct file.

❌ C. No refunds for “change of mind” or if the customer dislikes the design.

4. Contact Information

For any issues or support, please reach us at:

📞 Mobile: 8905561612
📧 Email: vecteno24@gmail.com
📍 Address: Bhakharpura, Gudamalani, Barmer, Rajasthan – 344031

5. Processing Time

We process customer requests and resend files within 5–7 days after receiving the complaint.

6. Important Note

Since all products are digital, customers are advised to review the product details before purchasing.
Once delivered, digital files cannot be returned.